Date of Last Revision: Mar 13, 2019
Keeping your personal information safe is very important to us at Ebby.co ("Ebby", "Website", "we", "us" and/or "our").
Identity and contact information of the Data Controller
For the purposes of data protection legislation in the European Union, we are the data controller. This means that we determine the purposes for, and ways in which, we collect and use personal information.
Information we may collect
We collect Personal Data via our Website to provide better service to our customers and to improve your experience. We will not share or sell your Personal Data for marketing purposes.
A breakdown of the Personal Data we may collect is described below:
Personal data provided by you: This information may be collected, for example, when you sign up, submit a form, use our services, contact us (by telephone, e-mail or through any other means) or complete a survey.
Such data may include, but not limited to: your e-mail address, name, postal address, and telephone number.
Other Personal Data: Usually collected automatically and may include your IP address (or device identifier), Geolocation and information about your computer (operating system, screen resolution, browser type).
Non-Identifiable Aggregated Data: Usually collected automatically and may include usage data and analytics (how users interact with the Website).
We may share this non-identifiable and aggregated data with our subsidiaries, trusted partners and affiliates (the "Related Companies"), but it does not identify you personally. For example, we may share how many visited our Website in the past month.
How Personal Data are collected
- Data is provided to us by you
- Data is obtained from other sources
- Data is collected automatically
Our Use of Your Personal Data and Other Information
Personal Data we collect is used to provide you with the best service and experience while using our Website. Specifically, Personal Data and Other Information may be used by us for the following reasons:
Provide you the best service we can
We may use your email address, for example, to send you the transcript of your audio or video. Or, when you contact us, we may use information you provide us in order to answer your question or resolve your problem.
Manage your user account
Your email address, for example, allows us to identify you when you sign in and we may use your name to personalize our emails to you.
Notify you about news and developments
We may use your Personal Data to inform you of products, services, and promotions. We will always provide you with the means to opt-out from such announcements.
Internal record keeping
To comply with the law and regulations, for example, we must store your purchases information.
Our Related Companies, who work on our behalf, may also use your Personal Data and other personally non-identifiable information to help us improve and to better understand our users. Our "Related Companies" may use this information to contact you in the future to tell you about services we believe will be of interest to you. You will always be able to opt-out from such communications.
Our Disclosure of Your Personal Data and Other Information
We value our relationship and your trust: We will not sell your Personal Data (or any other data you provide us with) to third-parties for marketing purposes.
We may share your Personal Data with certain third parties without further notice as described below:
- Upon your request
Agents, Consultants and employees
We may hire third-party companies to perform specific task on our behalf. In such cases these companies also considered individual controllers of your personal data and they bear individual responsibility for this. In addition we ensure, via agreements, that your personal data is handled properly.
Our partners help us provide you with the best service we can. Uploaded audio/video files may be sent to our partners for transcription.
In order to comply with any legal obligation or to protect the rights, property, or safety of Ebby.co, our customers, or others.
In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be one of the transferred assets.
These are cookies that are required for the operation of our website. They include, for example, a cookie that allows you to access the Website without needing to remember a password more than once during the same visit to the Website.
These cookies help us measure, among other things, the number of visits as well as how users move around in our Website, which functionality is used and how often.
Social media cookies
Upon your request, we will provide you with information about whether we hold any of your personal information.
You may request access to, or correction or deletion of your personal information, by contacting us.
Your data security and privacy is a priority to us. Ebby.co takes all appropriate technical and organizational measures to protect your personal data from disclosure, misuse, loss, and unauthorized access. However, no internet communication is ever fully secure.
Here are some practices we take to keep your data secure:
Data encryption in transit
Ebby.co uses HTTPS (using TLS 1.2) for secure data transfer, export and upload. The lock icon at the top left of your browser window is an indication.
We store your data in data centers operated and owned by Google. These data centers enforce the highest level of infrastructure and physical security. Read more here.
Billing and Payment Security
All payment instrument processing is safely outsourced to PayPal which is certified as a PCI Level 1 Service Provider. We don't collect any payment information and are therefore not subject to PCI obligations.
Data backup and retention
Just in case, we perform data backups and manage a recovery plan.
Links to other websites
Children under the age of 16
The Website is not aimed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use our services or provide any information to us through the Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
Changes to this policy